Weekdays 8am – 4:30pm | Saturdays 9am – 4:30pm | Sundays 10am – 3pm

For pick-ups please arrive 30 minutes prior to closing time.

Frequently Asked Questions

1. Where is TFO located?
2. Can I pick up my order?
3. Is delivery included in the price?
4. How can I pay?
5. Can you store my order?
6. Can I return my order?
7. Do you sell seconds?
8. Do you sell adhesives and accessories?
9. Why are your prices so cheap?
10. Where are the tiles made?

 1. Where is TFO located?

Tile Factory Outlet’s showroom and warehouse are in the same convenient location at 107 Warren Road, Smithfield NSW 2164.

2. Can I pick up my order?

Yes, same day pick up is available. Please refer to our vehicle loading policy at: www.tfo.com.au/tfo-vehicle-loading-policy

3. Is delivery included in the price?

Delivery is not included in the price, however we have a list of reputable third party transport companies you can contact and arrange delivery. The transport companies issue a special price to TFO customers based on the quantity of the order and delivery location. Please refer to this link for more information and pricing: www.tfo.com.au/delivery

4. How can I pay?

TFO accepts Cash, Credit Card, Cheque and Bank Transfer as methods of payment. The funds must be cleared prior to the goods being picked up or delivered.

5. Can you store my order?

TFO extends their service by allowing customers to store their order up to 4 weeks on the premises. However, due to limited space, after 4 weeks a storage fee of $50 per pallet, per extra week stored will be charged.

6. Can I return my order?

TFO is committed to giving expert advice on choosing the right products for your project. We do not accept returns or exchanges for “change of mind”. In an the unlikely event of receiving a faulty product, you may return it for a full refund. However, it is the customer’s responsibility to fully inspect the goods prior to installation as no claims will be considered after installation.

7. Do you sell seconds?

TFO only imports first quality products from reputable manufacturers around the world. Some of the brands include- Italgraniti Group, Mirage and Pamesa Ceramica.

8. Do you sell adhesives and accessories?

TFO have a wide range of DIY products to complete your project with a professional finish. TFO have a large trade clientele who buy regularly due to the great range and great prices on adhesives, grouts, silicones, primers and waterproofing from popular brands Davco and Novatex.

9. Why are your prices so cheap?

Being an outlet, TFO imports directly from manufacturers from around the world eliminating the distributer and passing the savings onto you.

10. Where are the tiles made?

TFO imports tiles directly from European countries namely from Italy, Spain, Turkey and across Asia namely China, Indonesia and Thailand.