Online Orders

We deliver to Sydney Metro, Melbourne, Canberra or Brisbane Metro areas. Delivery prices for online orders are calculated upon checkout based on your order size and postcode.

Once you place your order online, you will receive an email confirmation within 24 hours and once your order is packed and ready, we will contact you to arrange delivery.

Delivery timeframe for all online orders is 7-10 business days.

Alternatively, you can pick up your order from TFO during pick up hours (see Vehicle Loading Policy)

Delivery Prices for Online Orders:

1 Pallet 2 Pallets 3 Pallets
Sydney Zone 1 $80.00 $130.00 $180.00
Sydney Zone 2 $100.00 $150.00 $200.00
Sydney Zone 3 $120.00 $200.00 $280.00
Sydney Zone 4 POA POA POA
Canberra Metro^ $215.00 $430.00 $645.00
Melbourne Metro* $295.00 $590.00 $845.00
Brisbane Metro* $335.00 $670.00 $985.00

(Including GST)

Instore Orders

Delivery is available through one of the third-party transport companies (see the Third-Party Transport Company lists below). Please contact them directly to arrange your delivery.

Delivery Prices for Sydney Metro:

1 Pallet 2 Pallets 3 Pallets
Sydney Metro (Zone 1) $80.00 $130.00 $180.00
Sydney Metro (Zone 2) $100.00 $150.00 $200.00
Sydney Metro (Zone 3) $120.00 $200.00 $280.00
Sydney Metro (Zone 4) POA POA POA

(Including GST)

Sydney Metro Third Party Delivery Companies:

Truck Contact
Uplift Transport Up to 11 tonnes, Hi-Ab 0414 814 727 (Anthony)
Secureload Sydney Up to 13.5 tonnes, Truck Mounted Forklift 0404 998 906 (John)
W&M Transport Up to 7 tonnes, Hi-Ab 0410 551 636 (Wayne)
Elevate Transport Up to 5.4 tonnes, Hi-Ab 0422 714 032 (Dave)

Sydney Metro Zone Map
Delivery Zone Map 2018

Click here to view full map.


Pick Up

You can pick up your order from TFO’s warehouse located at 107 Warren Rd, Smithfield.

Opening Hours:
Weekdays 8:00am – 4:30pm
Saturday 9:00am – 4:30pm
Sunday 10:00am – 3:00pm
Pick Up Hours:
Weekdays 8:00am – 4:00pm
Saturday 9:00am – 4:00pm
Sunday 10:00am – 2:30pm

Please arrive 30 mins before closing time to ensure same day pick up.

Please refer to our vehicle loading policy

We know your time is valuable and we want to provide you with the best service we can. Please note that we operate out of three surrounding warehouses and that our products are both heavy and fragile in nature, taking time and a lot of care to pack your order.

The wait time is usually 45 mins however on busy days it can take up to 2 ½ hours.

For a smoother pick up, please give us a call on (02) 8728 7800 to check if your order has been packed.

Delivery in Areas Outside of Sydney Metro

Please contact the below third-party delivery companies directly to obtain a quotation for any delivery that is outside of the Sydney Metro area.

Third Party Delivery Companies:

Areas Contact
Newline Transport Sydney, Newcastle, Wollongong, Canberra & Blue Mountains (02) 9604 7177
Pickering’s Transport Swan Hill, Mildura, Adelaide and Melbourne (02) 9725 3433 (Matt)
PTM Transport Australia-wide 0434 149 370 (Scott)
Tatana Transport Australia-wide (02) 9037 8265
TJS Transport Canberra, Canberra Regional, Newcastle, Wagga, Wollongong (02) 6232 9133

We are happy to provide these contacts however, please note it is not a recommendation by TFO nor can we take any responsibility for these or any other third-party companies. It is your responsibility to make sure that they meet your needs and expectations.

^Canberra Delivery:
Your tiles will be delivered by a truck with a forklift.

*Melbourne and Brisbane Delivery:
Your order will be delivered by a tailgate truck and the pallets will be moved with a pallet jack. Therefore, you must have a flat concrete surface at your property, otherwise, the pallets will go back to the depot and it will be your responsibility to organise the pick up of your order.