Online Orders
We deliver to Sydney Metro, Melbourne, Canberra or Brisbane Metro areas. Delivery prices for online orders are calculated upon checkout based on your order size and postcode.
Once you place your order online, you will receive an email confirmation within 24 hours and once your order is packed and ready, we will contact you to arrange delivery.
Delivery timeframe for all online orders is 7-10 business days.
Alternatively, you can pick up your order from TFO during pick up hours (see Vehicle Loading Policy)
Delivery Prices for Online Orders:
| 1 Pallet | 2 Pallets | 3 Pallets | |
| Sydney Zone 1 | $80.00 | $130.00 | $180.00 |
| Sydney Zone 2 | $100.00 | $150.00 | $200.00 |
| Sydney Zone 3 | $120.00 | $200.00 | $280.00 |
| Sydney Zone 4 | POA | POA | POA |
| Canberra Metro^ | $215.00 | $430.00 | $645.00 |
| Melbourne Metro* | $295.00 | $590.00 | $845.00 |
| Brisbane Metro* | $335.00 | $670.00 | $985.00 |
(Including GST)
Instore Orders
Delivery is available through one of the third-party transport companies (see the Third-Party Transport Company lists below). Please contact them directly to arrange your delivery.
Delivery Prices for Sydney Metro:
| 1 Pallet | 2 Pallets | 3 Pallets | |
| Sydney Metro (Zone 1) | $80.00 | $130.00 | $180.00 |
| Sydney Metro (Zone 2) | $100.00 | $150.00 | $200.00 |
| Sydney Metro (Zone 3) | $120.00 | $200.00 | $280.00 |
| Sydney Metro (Zone 4) | POA | POA | POA |
(Including GST)
Sydney Metro Third Party Delivery Companies:
| Truck | Contact | |
| Uplift Transport | Up to 11 tonnes, Hi-Ab | 0414 814 727 (Anthony) uplifttransport@gmail.com |
| Secureload Sydney | Up to 7 tonnes, Hi-Ab | 0404 998 906 (John) john.perri76@gmail.com |
| W&M Transport | Up to 7 tonnes, Hi-Ab | 0410 551 636 (Wayne) |
Sydney Metro Zone Map
Pick Up
You can pick up your order from TFO’s warehouse located at 107 Warren Rd, Smithfield.
| Opening Hours: Weekdays 8:00am – 4:30pm Saturday 9:00am – 4:30pm Sunday 10:00am – 3:00pm |
Pick Up Hours: Weekdays 8:00am – 4:00pm Saturday 9:00am – 4:00pm Sunday 10:00am – 2:30pm |
Please arrive 30 mins before closing time to ensure same day pick up.
Please refer to our vehicle loading policy
We know your time is valuable and we want to provide you with the best service we can. Please note that we operate out of three surrounding warehouses and that our products are both heavy and fragile in nature, taking time and a lot of care to pack your order.
The wait time is usually 45 mins however on busy days it can take up to 2 ½ hours.
For a smoother pick up, please give us a call on (02) 8728 7800 to check if your order has been packed.
Delivery in Areas Outside of Sydney Metro
Please contact the below third-party delivery companies directly to obtain a quotation for any delivery that is outside of the Sydney Metro area.
Third Party Delivery Companies:
| Areas | Contact | |
| Newline Transport | Sydney, Newcastle, Wollongong, Canberra & Blue Mountains | (02) 9604 7177 bookings@newlinetransport.com.au |
| Pickering’s Transport | Swan Hill, Mildura, Adelaide and Melbourne | (02) 9725 3433 (Matt) enquiry@ptg.com.au |
| PTM Transport | Australia-wide | 0434 149 370 (Scott) info@ptmanagement.com.au |
| Tatana Transport | Australia-wide | (02) 9037 8265 sales@tatanatransport.com.au |
| TJS Transport | Canberra, Canberra Regional, Newcastle, Wagga, Wollongong | (02) 6232 9133 info@tjstransport.com.au |
We are happy to provide these contacts however, please note it is not a recommendation by TFO nor can we take any responsibility for these or any other third-party companies. It is your responsibility to make sure that they meet your needs and expectations.
^Canberra Delivery:
Your tiles will be delivered by a truck with a forklift.
*Melbourne and Brisbane Delivery:
Your order will be delivered by a tailgate truck and the pallets will be moved with a pallet jack. Therefore, you must have a flat concrete surface at your property, otherwise, the pallets will go back to the depot and it will be your responsibility to organise the pick up of your order.
