Protecting your personal information is important to us. To that end, this Privacy Policy notice has been prepared to describe how we collect, use and store your personal information, and also to inform you of options available to you in this regard.

This Privacy Policy applies to the data collected by Tile Factory Outlet Pty Ltd (TFO) in the sale of TFO products and the use of TFO services. By purchasing TFO products or using TFO services you consent to the collection, use and storage of your information in accordance with this Privacy Policy. You can withdraw or modify your consent to our collection and processing of the information you provide at any time.

The Information We Collect:

TFO collects information from you and about your interactions with the TFO website to enable us to:

(i) Identify our customers;
(ii) Sell TFO products, administer TFO services and operate the TFO business;
(iii) Manage our relationship with you;
(iv) Communicate with you, including about products and services; and
(v) Comply with applicable laws and regulations.

How We Collect and Use Your Information:

TFO will collect personal information from and about you when you purchase TFO products or use TFO services. This may include your name, address, telephone number, email address and other information.

Direct Marketing

TFO will use the personal information collected to communicate with you through email, mobile phone, and other means available. These communications may include information regarding TFO products and services and promotional materials.
If you don’t want to receive direct marketing from TFO, you can update your direct marketing preferences or request not to receive direct marketing.

Google Adsense and the DoubleClick DART Cookie

Google serves advertisements as a Third Party vendor. This is accomplished through the use of cookies, in particular DART (Dynamic Advertising Reporting & Targeting) cookies. These allow Google to identify which advertisements may be of interest to visitors and serve these particular ads. This is based on selections made during visits to this website or other internet sites.

If you decide you would not want DART cookies to target your browsing preferences, you may opt out of it by visiting the following link for Google ad and content network privacy policy. The use of DART cookies to track users comes under the conditions of Google’s own privacy policies.

Other Third Party advertisement vendors may also employ the use of cookies to track user preferences on this website as a means to evaluate the effectiveness of ads and other data. This is explained in their individual privacy policies. Any cookies used by Third Party ad servers cannot be controlled, modified, or accessed by TFO.

Other Information

The dates, times, and IP addresses used to visit are logged. This is done for the sole purpose of analysing user trends and movements, administering the website, and collecting broad demographic data for internal use. Most importantly, any user IP addresses logged are never linked to the user’s personal information.

Links to Third Party Sites

For your convenience and reference, links to third party sites have been included on this site. We are not responsible for the conditions set in third party site privacy policies. Please note that the privacy policies of third party sites may differ from our own.

Storing and Sharing Your Information:

TFO will not rent or sell your information to any third party unless directed by you.
TFO may disclose your information to third parties as required to provide you with the TFO services or as required by law.

Sending Your information overseas:

Your personal information will be stored and processed in Australia or in another location where a TFO service provider maintains a facility. This may include additional overseas facilities.

Accessing, Updating and Correcting Your Information:

You may access your personal information or seek correction of such information by contacting TFO.


We make all reasonable efforts to ensure that your personal information is kept secure and take reasonable steps to protect it from loss, unauthorised access and disclosure.

Amendments to Our Privacy Policy

This Privacy Policy may be amended from time to time at the discretion of TFO.

Making a Privacy Complaint:

If you have a concern about your privacy, you can make a complaint. On receipt of any complaint, TFO will endeavour to address that issue and respond in a timely manner.

To lodge a complaint, please contact us using the details provided below.

How to Contact us:

For inquiries regarding the TFO Privacy Policy, please contact us at