What Our Customers Say

Average rating:  

 9 reviews

Excellent Customer Service

Although purchasing some tiles on line that were at a very special price, I spoke to Aarti on a number of occasions to check and double check details before I placed the order to ensure I did not make any mistakes. After this I ended up having to have the tiles stored due to a delay with access to our property.During this process I have found Aarti to be knowledgeable, helpful, accommodating and reliable.In short, Aarti was very professional.

Floor tiles

Fred is prepared to spend the necessary time to discuss the most important aspects of a tiling project.
As a qualified tiler, he is able to offer professional advice and suitable suggestions.
TFO allowed the purchase of beautiful sandstone tiles for my deck at an affordable price. Will recommend to others planning a tiling project.

well looked after by Fred H

My wife and I bought some travertine tiles from TFO few days ago and were served by Fred H. I just like to let the TFO management know that Fred is truely a valued asset to the company and the company is very lucky to have someone like him working for them.
After customers have been served by people like Fred, customers will like to return to buy more stuff from the company. We had a most pleasant experience dealing with Fred. Thank you Fred for all the great help you have given us.
Sam and Alice

Tile Factory Outlet Pty Ltd

We recently purchased Italian outdoor tiles from TFO and couldn’t believe the price difference from other tile retailers. The staff were very knowledgeable and helpful. We’d definitely recommend TFO to our friends and family

TFO how amazing !! Great Prices unlike most other tile places !! Ive been shopping for over 6 Months finally my whole house including all the travertine for the Alfresco and Verandahs has come true at a fraction of the price !! The Staff were incredible with their extensive knowledge of all products supplied !! A Big 5 Star to TFO i will be back again alongside other friends who i have referred this business to. Thank You TFO .

I will shop there again for any project I am doing. Loved it!

A big thank you to management at TFO for replacing our our shower pannel with one at cost price. We travelled 3/2 to purchase our tiles today and couldn’t be happier. We saved $600 on the same tiles we were about to purchase somewhere else. A big thank you to the 2 awesome men that loaded the tiles. You all made our experience dealing with you a happy one. I recommend TFO to anyone. Wish I baught my shower pannel from you guys instead of paying $320 somewhere else :)Cheers

We recently purchased all our tiles for both indoor and outdoor renovations from TFO. The customer service was outstanding! The staff at TFO were extremely knowledgeable about their products and in helping us decide on what would work best for us. After a miscalculation on our part, we returned to TFO to purchase extra tiles which were now unavailable. A special thank you to the staff that went above and beyond to ensure that we had enough of the product we were after, including rummaging through the bins for usable off-cuts! We strongly recommend TFO for their high quality service, products and prices.

I can’t thank enough for the service TFO gave me. My car was fully loaded with tiles when we noticed that we had a flat tyre. One of the boys then happily removed all the boxes of tiles from the boot to get the spare tyre and replaced the flat tyre for me. Definitely recommending TFO to my family and friends for their service.