Weekdays 8am – 4:30pm | Saturdays 9am – 4:30pm | Sundays 10am – 3pm

For pick-ups please arrive 30 minutes prior to closing time.


Tile Factory Outlet Pty Ltd (the “Supplier”) acknowledges that its customer (“You”) may elect to collect your purchased goods from the Supplier’s warehouse. Whilst the Supplier’s representatives will use their best endeavours to assist you, the Supplier will not be liable in any way whatsoever for any damage that may be caused as a result of (but not limited to) excessive weight of the goods, improper weight distribution of the goods that are not stored correctly for transport.

You accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from the collection and transportation of the goods.

To the maximum permitted by law, the Supplier excludes all liability to any person or organisation arising directly or indirectly from any action by you from the collection and transportation of the goods.

If you have any questions or concerns regarding the contents of this Disclaimer, please refer such matters to Tile Factory Outlet Pty Ltd Management. It is important that such questions are raised before loading goods onto your motor vehicle.

Storage Terms: Tile Factory Outlet Pty Ltd extends the courtesy of allowing 4 weeks to collect your goods. However due to limited space, one calendar month after invoicing, TFO will apply a $50 per pallet per week storage charge payable upon release of goods.

Returns and Refunds Policy

Please choose carefully, as stated on the Buyers Registration Form, Tile Factory Outlet Pty Ltd will not consider “change of mind” (made a wrong selection or simply found the goods cheaper elsewhere) refunds or exchanges once invoiced and all stock must be checked and signed for prior to leaving our premises. The customer is also responsible to fully inspect all the goods prior to installation, as no returns or refunds will be considered after installation. Please refer to Tile Factory Outlet Pty Ltd Terms and Conditions of Sale.