Opening Hours

Weekdays 8:00am – 4:30pm | Saturday 9:00am – 4:30pm | Sunday 10:00am – 3:00pm

Pickup Hours

Weekdays 8:00am – 4:00pm | Saturday 9:00am – 4:00pm | Sunday 10:00am – 2:00pm

Delivery & Pick Up


If you purchase tiles online and are from Sydney, Melbourne, Canberra or Brisbane Metro areas, Tile Factory Outlet can organise the delivery for you. You will receive an email confirmation within 24 hours of placing your order. Once your identification has been verified we will contact you to arrange your delivery. Alternatively, you can pick up your order from TFO (see opening hours).

Online Order Delivery Prices

1 Pallet2 Pallets3 Pallets
Sydney Metro$120.00$200.00$280.00
Canberra Metro^$215.00$430.00$645.00
Melbourne Metro*$295.00$590.00$845.00
Brisbane Metro*$335.00$670.00$985.00

(Including GST)

Delivery – In Store

Delivery is available through one of our reputable third party transport companies. Please contact them directly to arrange your delivery.

Sydney Metro Delivery Prices

1 Pallet2 Pallets3 Pallets
Sydney Metro (Zone 1)$80.00$130.00$180.00
Sydney Metro (Zone 2)$100.00$150.00$200.00
Sydney Metro (Zone 3)$120.00$200.00$280.00
Sydney Metro (Zone 4)$150.00$230.00$310.00

(Including GST)

Sydney Metro Zone Map

Click here to view full map.

Third Party Delivery Companies

Uplift TransportUp to 11 tonnes, Hi-Ab0414 814 727 (Anthony)
Secureload SydneyUp to 7 tonnes, Hi-Ab0404 998 906 (John)
W&M TransportUp to 7 tonnes, Hi-Ab0410 551 636 (Wayne)


Pick Up

You can pick up your order from TFO’s warehouse located at 107 Warren Rd, Smithfield.

We know your time is valuable and we want to provide you with the best service we can. Please note that we operate out of three surrounding warehouses and that our products are both heavy and fragile in nature, taking time and a lot of care to pack your order.

The wait time is usually 45 mins however on busy days it can take up to 2 ½ hours. Please arrive 30 mins before closing time to ensure same day pick up.

For a smoother pick up, please give us a call on (02) 8728 7800 to check if your order has been packed.

Please refer to our vehicle loading policy

Delivery in Areas Outside of Sydney Metro

Please contact the below third party delivery companies to obtain a quotation for any delivery that is outside of the Sydney Metro area.

Newline TransportSydney, Newcastle, Wollongong, Canberra & Blue Mountains(02) 9604 7177
Pickering’s TransportSwan Hill, Mildura, Adelaide and Melbourne(02) 9725 3433 (Matt)
PTM TransportAustralia-wide0434 149 370 (Scott)
Tatana TransportAustralia-wide(02) 9037 8265


Regional and Interstate Online Delivery

If you have paid for delivery online and live out of the Sydney Metro area, please note the below:

*Melbourne and Brisbane:

Your order will be delivered by a tailgate truck and the pallets will be moved with a pallet jack. Therefore, you must have a flat concrete surface at your property, otherwise the pallets will go back to the depot and it will be your responsibility to organise the pick up of your order.

To arrange delivery to Melbourne or Brisbane please call:

Tatana Transport (02) 9037 8265


Your tiles will be delivered by a truck with a forklift. To arrange delivery to Canberra please call:

Newline Transport (02) 9604 7177


Please note that while TFO is happy to provide these contacts, it is not a recommendation by TFO nor can we take any responsibility for these or any other third party companies. It is your responsibility to make sure that they meet your needs and expectations.

Tiles Taree, Tiles Port Macquarie, Tiles Coffs Harbour, Tiles Grafton, Tiles Lismore, Tiles Byron Bay, Tiles Ulladulla, Tiles Batemans Bay, Tiles Melbourne, Tiles Brisbane, Tiles Gold Coast, Tiles Rockhampton, Tiles Mackay, Tiles Townsville, Tiles Cairns, Tiles Adelaide, Tiles Perth, Tiles Alice Springs, Tiles Hobart.